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Terms & Conditions

We have tried to make these terms and conditions as clear and straightforward as possible.

We are “Cole Retail Ltd”, a limited company registered in England and Wales. Our registration number is 6858424, and our registered office is 52 Denver Drive, Great Sankey, Warrington, Cheshire, WA5 8DE.

References we make to “us”, “our” or “we”, all refer to “Cole Retail Ltd”.

For more information about Cole Retail Ltd, please see our About Us page.

Sections

Website Usage

Cole Retail Ltd is provides this website and its contents on an “as is” basis, and we make no guarantee to the accuracy or completeness of the information provided.

However, we do strive to maintain helpful descriptions and representative images of our products, and therefore descriptions and images may be changed without notice.

Due to the limitations of colour reproduction on the web. Actual colours may vary slightly from what you see on the website.

All sizes are approximate.

Copyright

For all the content on our website we are either the copyright holders, or have been licensed to use it. All rights reserved.

You may copy to your computer and print portions of this website for the sole purpose of placing an order with us or using this website as a shopping resource. You are not permitted to use any site content for any other purpose.

Mistakes can happen. If you feel that your copyright has been infringed by any content on this website, please bring it to our attention including your full name and contact details, and we will investigate.

Pricing

All advertised prices include VAT at the applicable rate. Our VAT registration number is 981532311.

Order Acceptance

An order placed on our website constitutes an offer made to purchase goods at the price advertised. Although we will confirm your order as soon as possible by e-mail, a contract is formed and fulfilled only at the point of dispatch.

On rare occasions we may need to reject orders before dispatch, for one or more of the following reasons.

  • Irregularities with payment provided.
  • Our inability to confirm the billing or delivery address information provided.
  • The unavailability of items from stock for whatever reason.
  • Problems, errors or omissions of relating to the price, description or images appearing on our website, or other related marketing material.

If an order is rejected you will be notified and any payment made will be refunded.

Payments and Refunds

Goods must be paid for prior to dispatch.

We only accept payment through PayPal.

Customers do not need a PayPal account to be able to pay us using PayPal.

Money paid through PayPal will only be refunded through PayPal.

Shipping

Goods will normally be dispatched by Royal Mail, 1st Class, although in some cases we may use an alternative carrier.

Customers are responsible for providing a valid shipping address where goods may be received. 

We aim to dispatch all weekday orders placed before 1pm the same day. 

Returns Policy

No returns are accepted without our prior consent.

Returns of Non-Faulty Items

If for any reason you are unhappy with your purchase, or have simply changed your mind, you can return an unused purchase to us within 28 days of the date you received the goods.

All items must reach us in original condition, complete with all parts, instructions, accessories, covers, etc and with any seals, shrink wrap, packaging and labels intact.

We will issue a full refund for the price you paid for the item, but you are responsible for paying for the carriage of items back to us.

Returns of Faulty Items

If you have received a faulty item or a different item to the one you ordered, please contact us for assistance, and we will try to help you.

For agreed returns of faulty items, we will reimburse your reasonable return postage upon our receipt of the item. Please obtain a receipt so that we can reimburse you with the correct amount.

We will not reimburse excessive postage charges. By reasonable we mean no more than the standard cost of sending an item me back to us via the standard Royal Mail service. You are advised to obtain proof of posting.

Your Right to Cancel

We understand that sometimes you may not wish to keep goods purchased from us. For this reason, under our returns policy you may return goods to us in their original condition within 28 days of the date you received them. Please see our Returns Policy above.

If you are a customer within the European Union, you also have the legal right to a cooling off period within which you may withdraw from the purchase of an item.

Your cooling off period ends 7 working days after the day on which you receive the goods.  If goods have already been dispatched you are responsible for returning the goods to us at your own cost.

Goods Lost in Transit

If your UK order has not arrived 15 days after dispatch, or 25 days after dispatch for overseas orders, please contact us quoting your name and address, and order reference. 

We recover the cost of lost items from our carrier. The claim process requires customers to complete a declaration confirming that a package did not arrive.

It is a condition of sale that in the event of the loss of your order, you will co-operate fully with the claim process.

Complaints

Although we strive to get everything right first time, it is inevitable that problems will sometimes occur.

If you are dissatisfied with any aspect of your shopping experience with Cole Retail Ltd, please let us know as we would like the opportunity to put things right.

Compliments

We like these too, feel free!