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FAQ

Frequently Asked Questions

  • I do not have a PayPal account, can I pay using my credit/debit card? [Answer]
  • Do you accept orders over the telephone? [Answer]
  • Can you leave the parcel in my porch/shed/greenhouse etc? [Answer]

I do not have a PayPal account, can I pay using my credit/debit card?

Yes. Although all our payments are processed through the secure PayPal system, you can use your credit/debit card without the need for a PayPal account.

Please select PayPal as the Payment Method, and proceed through to the PayPal login page. You will find a link on this page enabling you to pay using your credit/debit card. See illustration below.

Paypal Account Not Required

Do you accept orders over the telephone?

Sorry, but we are unable to accept orders by telephone. However, if you have any difficulties using our self-service website checkout you are welcome to contact us by e-mail or telephone and we'll do our best to assist you.

Can you leave the parcel in my porch/shed/greenhouse?

Sorry, but we cannot currently relay such instructions to our carrier (normally Royal Mail). Orders may be upgraded and require a signature on delivery. Specifying safe drop off places may be possible in future with tracked unsigned services, we're working on it.